Returns & Refund Policy
Return Eligibility – Damaged Items Only
At Digistoreline, we are committed to delivering quality products. Returns are only accepted if an item arrives damaged or defective.
To be eligible for a return:
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You must notify us within 48 hours of receiving the item.
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You must provide clear photo evidence of the damage.
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The item must be unused and in its original packaging.
How to Report a Damaged Item
To report a damaged item, please contact us at:
📧 support@digistoreline.com
Include your order number, photos of the damaged item, and a brief description.
Once approved, you may return the item for:
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A replacement (if in stock), or
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A full refund of the product cost
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Please Note: Return shipping costs will be the buyer’s responsibility, even in cases of damaged items.
Refund Process
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After receiving and inspecting the returned item, we’ll notify you via email.
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If approved, your refund will be processed within 5–10 business days to your original payment method.
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Shipping fees are non-refundable.
Items Not Eligible for Return
We do not accept returns or refunds for:
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Non-damaged items
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Change-of-mind purchases
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Sale or discounted products
Need Assistance?
Our support team is ready to help:
📧 support@digistoreline.com
🕒 Monday to Friday | 9:00 AM – 5:00 PM (SAST)
